How a ‘smart government’ transforms a cumbersome system for new parents, into a robust online solution.

In the country known as the business hub of the Middle East, registration of a new born baby involved visiting different government agencies to collect legal documents, which could be both exhausting and time-consuming for new parents. The government was keen to transform this experience as a part of the National Vision 2021. 

The ‘Smart Government’ initiative focused on increasing the happiness of its citizens by optimizing the services provided at a reduced cost. Ezsys led the project and started by interlinking the different govt agencies and cutting down multiple visits.