How a pharmaceutical giant used Artificial Intelligence to drastically improve productivity.

Pfizer, one of the world’s largest pharmaceutical companies was looking to improve overall IT operations efficiency while driving continuous cost savings.

The AI platform offered by Infosys was an optimum solution for this business challenge. It – aggregated organizational data from across the company – people, processes and legacy systems – and integrated this into a self-learning knowledge base. The next step was to automate repetitive business and IT processes.

By leveraging Infosys Nia, there were visible improvements across a spectrum of Pfizer’s operations - improved compliance, increased application availability, ad-hoc report generation, automated stakeholder communication and standardized user management.